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Enjoy Free Shipping on All Orders! No Sales Tax Except in FL
Enjoy Free Shipping on All Orders! No Sales Tax Except in FL

Refund policy

At PrimeTech Golf, a DBA registered name of Tobira Ventures LLC, we strive to provide our customers with high-quality golf products and excellent customer service. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Return Policy

Eligibility for Returns

  1. Time Frame: Items must be returned within 30 days from the date of delivery.
  2. Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
  3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Process

  1. Initiate a Return: Contact our customer service team at support@primetechgolf.com to initiate a return. Please provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to send your item back to us.
  3. Shipping: You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Return Address

Please send your returned items to the address provided in the return authorization instructions.

Refund Policy

Refund Eligibility

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Refund Process

  1. Processing Time: Please allow up to 10 business days for us to process your return once it has been received.
  2. Notification: You will receive an email notification once your refund has been processed.
  3. Refund Time Frame: Depending on your payment method and financial institution, it may take additional time for the refund to be posted to your account.

Partial Refunds

Partial refunds may be granted in certain situations:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@primetechgolf.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@primetechgolf.com with your order number and a photo of the item’s condition. We will work with you to resolve the issue promptly.

Contact Us

For any questions regarding returns or refunds, please contact our customer service team:

Thank you for shopping with PrimeTech Golf. We value your business and appreciate your understanding and cooperation with our return and refund policy.